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Returns & Exchanges
At JOUJOU, we want you to love your fashion finds. If you are not completely satisfied, we offer a seamless return and exchange process within 30 days of delivery.
1
Initiate Your Return
Visit our online portal and enter your order number and email address to select the items you wish to send back.
2
Prepare the Package
Place the items in their original packaging with all JOUJOU tags attached and include the printed return slip inside.
3
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location near you.
4
Receive Your Refund
Once our team inspects the returned items, your refund or exchange will be processed within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing